A. Our usual sizes range from S to XL. However, for swimwear and beachwear categories, we offer sizes ranging from XS to 5XL. For customization requirements, please contact us at hello@erotissch.com.
A. Our size chart is based on body measurements. If your measurements fall in between sizes, we recommend the following:
For swimwear, opt for a smaller size.
For beachwear, you can select a size up.
We also offer on-call consultations. To book an appointment, please contact us via WhatsApp.
A. We offer sizes up to 5XL in our swimwear, beachwear, and nightwear categories. For inquiries about our products, please contact us via WhatsApp at +91-74090 00555.
A. Yes, we do. We charge 250 INR per style in this case as craftsmanship charges. These orders are prepaid and non-returnable. Any alterations needed will be handled by us. Shipping has to be taken care of by the customer. Please reach out to us at hello@erotissch.com or WhatsApp at +91-74090 00555 for further assistance.
A. The removable pads cannot be stitched to the fabric or fixed permanently.
A. Yes, we can exchange the size or the product for the same or higher value in selected categories. Please check the exchange and return policy for more information.
A. In case of swimwear, opt for a smaller size, and for beachwear, you can select a size up. You can also reach out to us via WhatsApp at +91-74090 00555 and book an online consultation.
A. All purchases are non-refundable, Beachwear, Bralette and Nightwear are exchangeable.
A. Following are the steps for exchange :
All Tags and Labels are to be intact and products should be unused.
You can exchange purchased items within 7 days of receiving your order via email.
Please make an unboxing video to initiate the claim process and share it via email.
Exchange can be for an item of equal or greater value.
Shipping charge to be borne by the customer.
A. No, you can only exchange any order once.
A. Following are the steps for exchange :
When requested, customers are requested to ship the product to the following address:
Aakar Intimates Private Limited
Phn.: 7409000555 | dispatch@erotissch.com
2nd Floor, Tapan Plaza,
Sharda Vihar, Dayalbagh,
Agra, Uttar Pradesh,
Pin Code: 282 005
Post Quality check, the newly selected product will be dispatched.
A tracking link will be shared post dispatch.
A. The customer is required to ship the return to the company’s address. Shipping charges of Rs. 200 to be paid by the customer to shipping of exchange order.
A. Swimwear, panties, lingerie sets, and accessories like masks and scrunchies are non-returnable and non-exchangeable due to hygiene reasons.
A. Please send an email to hello@erotissch.com to initiate an exchange.
A. For any changes, please reach out to us via email at hello@erotissch.com or WhatsApp us at +91-74090 00555.
A. We charge Rs 200 for shipping on all Cash on Delivery (COD) orders. However, shipping is free on all prepaid orders.
A. After placing your order, you will receive a confirmation email, and we will begin processing your order. Orders are shipped within 72 hours except Sundays.
A. You will receive an email with tracking details to monitor the progress of your delivery.
A. Orders are usually delivered within 1-7 business days, excluding Sundays and holidays. However, delivery times may vary depending on the location within India and any unforeseen shipping delays.
A. It's essential to provide an accurate phone number, address, PIN code, and shipping details to ensure your order reaches you promptly. Additionally, please ensure availability to attend phone calls from the delivery personnel for timely delivery. Orders are shipped on all days except holidays and Sundays.
A. If no one is available to receive the package at the delivery address, we will contact you immediately. After three failed delivery attempts, the package will be returned to our warehouse, and the order will be canceled. In the case of prepaid orders, a credit note will be issued after deducting Rs. 200 for shipping charges.
A. Our customer service team is available from Monday to Saturday, 11am to 6pm.
A. You can contact us via WhatsApp at +91-74090 00555 or email us at hello@erotissch.com
A. We strive to respond to all queries in a timely manner during our operating hours. However, please allow our team to address your ticket and close it within 72 hours.